FAQ

How long will it take to receive my order?

Orders are processed within 1-2 business days. Standard shipping via DHL/FedEx takes 10-15 days after shipment. Free shipping via EMS takes 15-25 days after shipment.

Do you ship internationally?

Yes! We ship worldwide except to Asia and some remote regions due to logistical constraints.

How much does shipping cost?

Standard shipping is $12.95. We offer FREE shipping on all orders over $50!

Can I track my order?

Yes! Both shipping methods provide tracking information. You’ll receive tracking details via email once your order ships.

What is your return policy?

We offer a 15-day return policy from the date you receive your item. Items must be in original condition.

How do I initiate a return?

Contact our customer service team at [email protected] with your order number and reason for return. We’ll guide you through the process.

Are there any items that can’t be returned?

For safety and hygiene reasons, certain items like DVDs and opened collectibles may not be eligible for return unless defective.

What makes your fishing poles special?

Our poles are crafted with precision and care, designed by anglers for anglers. We specialize in crappie rods, catfish gear, and panfish reels that deliver exceptional performance on the water.

Do you carry Duck Commander products?

Absolutely! We’re proud to offer authentic Duck Commander apparel and gear for the dedicated waterfowl hunter.

Do you sell replacement parts?

Yes! We offer a variety of replacement parts including rod tips, reel components, and other accessories to keep your gear in top condition.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Is my payment information secure?

Absolutely! We use industry-standard encryption to protect your payment information and never store your complete card details on our servers.

Do I need an account to place an order?

No, you can checkout as a guest. However, creating an account makes future orders faster and allows you to track your order history.

Where are you located?

Our headquarters is at 4612 Chicago Avenue, Fresno, US 93721. All orders are processed and shipped from this location.

How can I contact customer service?

Reach out to us anytime at [email protected]. We’re here to help fellow anglers and outdoor enthusiasts!