Shipping Information
Howdy, fellow angler! At B’n’M Pole Company Sales, we’re dedicated to getting your gear to you as fast as a fish on a line. Here’s how we handle shipping:
- Order Processing Time: We process all orders within 1-2 business days after payment confirmation.
- Standard Shipping: Shipped via DHL or FedEx. Delivery within 10-15 days after shipping. Shipping fee: $12.95.
- Free Shipping: Available for orders over $50, shipped via EMS. Delivery within 15-25 days after shipping.
We ship globally, excluding some remote areas and parts of Asia. Tracking information will be provided once your order is on its way.
Returns & Exchanges Policy
We stand behind our products just like we stand with you on the water. If you’re not completely satisfied, we’re here to help with a hassle-free returns and exchanges process.
Eligibility
We accept returns and exchanges for most new, unused, and unopened items within 15 days of delivery. To be eligible:
- Item must be in original condition with all tags attached and in its original packaging.
- Proof of purchase (receipt or order number) is required.
Non-Returnable Items
Due to the nature of these products, we cannot accept returns or exchanges for:
- DVDs (if opened or seal is broken)
- Collectibles / Gifts of a personal or custom nature
- Apparel and other items with removed hygiene seals or tags
How to Return or Exchange
Follow these simple steps to get your return or exchange processed quickly:
- Contact Us: Within 15 days of delivery, email us at [email protected] with your order number and reason for return/exchange. We’ll respond promptly with a Return Merchandise Authorization (RMA) number and instructions.
- Pack It Up: Securely pack the item(s) in the original packaging, include a copy of your receipt, and write the RMA number clearly on the outside of the box.
- Ship It Back: Mail your return to:
B’n’M Pole Company Sales Returns Department (RMA #: [Your Number])
4612 Chicago Avenue
Fresno, US 93721
We recommend using a trackable shipping service, as you are responsible for the item until it arrives at our shop.
Refund Timelines & Methods
Once we receive and inspect your returned item, we’ll email you to notify you of the approval or rejection of your refund. If approved:
- Your refund will be processed to your original payment method (Visa, MasterCard, JCB, or PayPal) within 5-10 business days.
- Depending on your bank or credit card company, it may take an additional few business days for the refund to post to your account.
- Original shipping costs are non-refundable. For exchanges, we cover the standard shipping cost to send your new item.
Need to Start a Return? Use Our Template!
Copy and paste the text below into an email to [email protected] and fill in your details:
Subject: Return/Exchange Request – Order #[Your Order Number]
Howdy B’n’M Team,
I would like to request a return/exchange for my recent order.
Order Number: [Your Order Number]
Product Name: [Name of the product, e.g., “Crappie Rig – Model X”]
Reason for Return/Exchange: [Please provide a brief reason]
My preferred resolution is: [ ] Refund [ ] Exchange for [Product Name/SKU]
Please send me the necessary instructions and my RMA number.
Thank you,
Full Name: [Your Full Name]
Email Address: [Your Email Address]
Shipping Address: [Your Shipping Address]